Widerrufsrecht

 

Return Policy and Right of Withdrawal:

At Benisidel, we want you to be completely satisfied with your fashion and jewelry purchases. If, for any reason, you are not entirely happy with your order, we offer a straightforward return process to ensure your peace of mind.

1. Return Policy:

• You may return any fashion or jewelry item within 30 days from the date of delivery for a full refund or exchange.
• The product must be in its original condition, unworn, and with all tags and packaging intact.
• To initiate a return, please contact our customer support team at info@riadparis.com, and they will guide you through the process.

1. Right of Withdrawal:

• In addition to our return policy, customers in the European Union have the right to withdraw from the purchase contract within 14 days of receiving the order without providing any reason.
• To exercise this right, please inform us via email at info@riadparis.com, and we will guide you through the return process.
• The product must be returned in its original condition, unused, and with all original tags and packaging.

Please note:

• Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part or a defective item.
• For hygienic reasons, certain jewelry items, such as earrings, cannot be returned unless they are defective or damaged upon delivery.
• Refunds will be issued using the original payment method once we receive and inspect the returned items.

For any further inquiries or assistance, feel free to contact our customer support team at info@riadparis.com. Your satisfaction is our top priority, and we're here to help you with any concerns you may have.

Thank you for choosing Benisidel. We appreciate your trust in our fashion and jewelry collections.

Sincerely, Benisidel Email: info@benisidel.com